I ordered a set of wheels for my car. They charged exorbitant shipping for an item that initially never shipped. A call or tracking was never given. By Women Golds Uncategorized. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. Ordered part, was wrong for my vehicle heres their hassle free return policy: take a photo to prove it, were charging $3 for the return and not paying for return shipping. Dont Buy from!! Refund was fast but I will never do business again with this company. They can't get an order right on the first try. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. Its not worth it, just buy from the manufactures themselves as they have treated me so poorly it cant even been put into words!!! When I pushed the issue I was told they had not received their money back from their supplier so they could not refund me yet. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. This was my first order with CARID. Items I ordered from china thru ebay dont take this long. I went the easy route first: Chat. Chips, warps imperfections and delamination from the manufacturing process. Share. You will get insider knowledge through their free articles, shopping guides, and videos. Sob story from Carid. BE AWARE! Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. I HAVE BEEN LIED AND ROBBED FROM ALL UPS/CARID/HIGHWAY PRODUCTS. Which in turn they blamed the shipping company (UPS) that they had been damaged in their possession, but as you can see all the damage on the wheels are from the TOUCHLESS tire mounting service they provide you and not caused by shipping. I tried one more time and got Noelle. This is why its been weeks and I havent cancelled. carid.com camperid.com I have given carid.com a second chance based on the assurances of carid.com representative Joe" who took my order. This was all the shipping to and from company. The manufacturing process didnt create the correct-shaped receptacle in the light for the plug, and the metal prongs that go into the plug were not correctly centered in the receptacle. And now wont refund me because a tracking number is applied to a order not found. Terrible Turn Around Time On Your Returns! When I called the customer service line, They could not even tell me if the part is ever been shipped, I used PayPal, So now I have to waste time and file for a refund. Not only did they charge me for shipping back but it miraculously went from $80 to $100 dollars. I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. There are better companies out there. Most of the time. They are crooks selling parts that are whom make them. Buying a car is one time but maintaining it is forever. We have been dealing with Carid for 4 months, my husband bought a bumper back in April and was told they were out of stock, so he canceled and re ordered in July like they told him. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. And not even sure if the good raiting are written inside by Carid customer service!!! Carid.com is tracked by us since April, 2011. CARids website noted that that system would lower a vehicle between 0 to -3. Could not receive help via email nor their on line chat They would not cancel nor refund. Beware! Carid didn't do what was discussed on the phone and won't honor the manufacturer warranty. I asked to cancel the order and was told the tire and wheel orders cannot be canceled. I had great experience buying from this company. Date of experience: December 20, 2022. TOTALLY DIFFERENT STYLE! From what I see, you placed the order on 12/13 and the item you ordered is a made-to-order part. INTERNET SCAM. I will never order from CARiD again. ORDERED A PART HEADACHE RACK 1700.00 Carid would not provide an exchange or any restitution. 1.2 NOT the 0 on CARidd web-site. The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute. Review by Jim 6 months ago. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. The amount of hassle and lies by the CARiD customer service reps are not worth the time and energy of the $40 charge for the parts ordered. Leather Shampoo keywords: Carid.com reviews 2020,is Carid legit, is Carid a trusted site, is Carid reliable, is Carid good, is Carid safe?, is Carid.com reliable, is Carid a good site, is Carid.com legitimate, is Carid.com safe, is Carid trustworthy, is Carid legit?,Carid reviews 2020. They requested a video. Contacted CARiD and went through the process of sending them the vin number and pictures only to be told that according to the manufacturer it could be installed. MERRY Fn CHRISTMAS, once you buy a product they hold your money. Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. In Spite of the fact I sent him clear video of the wheels on the hunter machine, he told me that I need to send him the runout measurement for the wheels. On 24SEP I called again and asked for the status of my order. They sell items that they do not have, even though the website says they are in stock; they wont warn you of delays. Again, we are sorry for what has happened. I received the wrong Tool Box in the wrong color. There dilution was spacers tht would take another 3 to 4 weeks to come in. *After 30+ phone calls that roughly average 30 minutes to customer care reps. they say i wont get a refund until i ship the part back to them. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. They lie and always say their going to do something. Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE, I ordered my parts May 25th . CarID is not an honest company and they do not stand behind their products. Doesnt stand behind damaged products that they sale. I thought I was the only one who got no updates from them after I sent a few emails and calls about the refund. That screwed the shipper and screwed me. my customer is pissed, i could have had it from other suppliers for Monday guaranteed. Totally unreliable and not user friendly. BBB File Opened: 9/12/2010. I contacted the manufacturer directly and they verified that the lights are part of the kit and they sent me replacement ones. But they Would be shipping SOON! The salesperson told me it would take about 2 weeks to deliver. I have receipts from the mechanic showing it being installed, then failed and then replaced. Location of This Business. Need to call in for a return? They want the sale then don't care at all! I was annoyed but OK. Now I get an email saying its been back ordered until the end of November. ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR I was told to expect pickup in 3 to 4 business days. Will not accept a return. All rights reserved. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. It borders on illegal. Said they will order from another warehouse to be shipped in 2 more days. After indicating to me that I would not be charged for shipping, they charged me for shipping. But not refunding $349 for shoddy unusable parts is criminal. The customer service is terrible theyll just hang up on you when your talking to them. Buy elsewhere and get free shipping and better customer service. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. Horrible service and they are liars. Well, of course, they did not ship. Customer service is absolutely horrible and I was talking to someone who could barely speak English. I received the wheels about a month after ordering. and I needed to decide whether or not I wanted to wait again or choose a new item. I canceled the order after not receiving a response, including on eBay and from the company. Please leave your CARiD Review below and let us know: Before buying from them, the staff assured me that the goods are in stock and will be delivered to you within 3-5 working days,after you paid,I paid,a week later I was told that the goods were out of stock and would have to wait,I waited another 10 days and was told that the goods were sold out,they canceled my order, beware of this company, if you value your time and money, These are scammers. Dont waste your time and money with these people! After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. Let your fellow car enthusiasts do the talk! Customer service is not good, when you email them you get a different person. BBB File Opened: 1/6/2009. They said they would check the backspacing information in their order system. They are full of excuses and apologies. Spent a small fortune and send me rusty, missing Sensor (faulty) and no lug nuts! Carid is a scam. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. Was pretty easy to navigate website and my product was delivered fast. horrible experience. Just read the email, it explains everything. Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. Their live chat disconnected me 3 times. they gave the runaround and have made me go to different tire shops and waste my time and gas $295.00 tire shops are an hour from my house they are trying to have them covered under warranty which means, Ill get the right parts, but continue to pay for gas and time getting them put on, and payout of pocket for installation, and hopefully they dont mess up my custom wheels and rims in the process. Paid $299.99 plus tax ($320.20). Learn More Now . I used debit card, so Im out the money. there are 3 bad sensors worth $120.00, or they never installed them? Very frustrating. I do not suggest this company, buy elsewhere and get free shipping. CARiD aims to offer the best quality products at the lowest prices. The salesperson was terrific (arent they all?). I asked about the rest of my shipment and they blamed UPS for a shipping error. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. PLEASE be aware of their return policy and their rude customer service CHAT agents. Exactly as they promised! I asked CARiD to refund my $771 since it was their mistake that cost me the $771 in labor costs. Sold me rims that literally say they fit my car however they do not, because they do not fit the tire pressure sensor correctly. And, it's a simple one for getting legit free clothes. $408 dollar Not as Described/Wrong Item arduous return! I HAVE BEEN TOLD 3-5 WORKING DAYS MANY TIMES AND FELL FOR IT After calming down a bit, I Called customer service. Verified. My shop charged me $10 per stem installed. I ordered cross bars from them. bought a brake booster on 1/10/19 with the understanding i would have it 1/11/2019. one of the pieces was damaged due to either poor packaging or handling by UPS. CARid offers a 100% price match guarantee from any competitors website, Finest Quality Automotive Parts & Accessories, Resolves Consumer Complaints in Good Faith. UPS BLAMED FREIGHT PEOPLE Why have a picture of a different product. Too long of a list to waste my time further on Carid.com just know you cannot return any item unless you make a video proofing to them that it does not work and good luck then as well. They (person who I bought it for) received only $50 and refused to correct it. Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. none, They do not stand behind thier products. Best $ Off Code. .the parts are inferior and there service sucks..the Federal Trade Commission needs to step in on these crooks.. In addition, they are rude. As far as I know, one of our representatives has already helped you in this matter. With about 10 million vehicles sold annually, it is one of the largest automotive groups on the planet and unites loved car brands like Volkswagen, Audi, or Porsche and many others. No paperwork, warranty, care instructions, tires half-filled with air, a mess. Delivery was 4 days late. CARids offer of a $5 gift certificate is a joke. Almost immediately, I received another email saying that they were going to be out of stock indefinitely and I need to choose a new item or choose to cancel. Pete said he could put me on hold for a supervisor; JC and Muriel said the only way to contact a supervisor is for them to call you within 24-48 biz hours. Im totally satisfied with the service Ive received so far. Website nice. Wonder who will be paying for the rental that I now have to put my customers in? And the only answer you will receive is Please wait for 24 to 72 hours for a response and WEEKENDS dont count. Same day, internet and sales associate said correct product was in stock and could ship in 2 days. I have zero faith that will happen. Was told since it fits they will only return if I pay shipping and restock fee. Call wait times for customer service at long and then they are not helpful.disrespectful at best. They are now going to screw me every way they can! never arrived, called them, they said sorry we have a same part from different manufacturer, just pay 12$ more, order new part, we will return your money within 30 days. REFUND COMPLETE Dear Jeff, Your refund for order #36155327 has been processed, and should appear on your sta. Retailers such as Carid.com should not screw consumers over. Go directly to the manufacturer. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. Like a man-child who got told by higher-ups to make this happen. He said that hes send me labels for shipping, charge my card an additional $600 (in order to get the new wheels started) and remove the charge once the defective ones were received. I will never order here again. Took it to a body shop who attempted to install it only to find it was a defective design and could not be secured safely. Purchased upper and lower grills along with fog lights. Thanks for nothing. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. Dont use this company and now i find out i can get the parts for much cheaper else where. Seems like they make it obvious to lie. Very bad experience. Then it's a while different situation, First Product was broken and second want even the right Product. First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasnt sent, however I was never properly described the process and rules. Is Carid a Legit Company. If your order goes smoothly, you may be OK. The wheels they show as a guaranteed fit for my car, wont let me install the front center caps. But thats not even close to my real problem.. so I got my parts and when I started to track all the parts that I received I noticed I was missing 2 parts. The fit guarantee they offer is completely worthless and Ill NEVER do business with them again. i want this payment stopped, this company is a fraud. This was THE worst online experience ever! First they offered me $12, now today they offered me $25. Is CarID.com good? I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. I dont recommend this place at all. No exchange. Started explaining my issue and SHE ended chat. we have a ticked off customer. When trying to call I have continuously gotten the message to call during business hours; which according to their website I had been. DO NOT BUY FROM CARID.COM! Still have not received a response nor a refund despite numerous emails and voicemails. No, shipping is added when you buy. I placed and order for a dash kit in May. Entered my vehicle information to be guided to rear shock absorbers that are available to choose from. I ordered cargo carrier on-line on June 5. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. There is no doubt about CARiD's legitimacy. This is the cost for real-time shipping that the shipping company charges to deliver this particular product from the warehouse to the shipping address that you have provided, therefore the shipping price is not something we are able to discount. Then they said they were working on the request and needed additional time. Safe. They told me it was a special order I would have to wait 30 days. Terrible customer service and awful refund policy. I called to see about returning it and the process is a hassle. First time customer and last time customer. Thats the manufacturers job, not mine. I was going to order some parts but decided to google reviews on . So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. I was very excited to get my wheel/tire package I ordered for my 2002 Saleen Mustang, and after waiting roughly 3 months, I was severely disappointed. CARid sells CHEAP after-market Chinese made parts. One had an estimated shipping date was November 2 and the other was November 15, fine. The same thing happened to me as well. Dec 22, 2022. THEREs A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB! Ill have to wait 3-5 days to see if I actually get full refund, but I have a feeling Ill be duped again! They are rude, and don't care what happens to your order. If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit. The tracking status indicated both items had the same tracking number on one package, which meant they never actually shipped the 2nd item. Dont buy from these guys they will not help you if something is wrong. Never had any intention of sending my parts through. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. I was notified mid May that it was in manufacturing and that I needed to decide whether to wait or pick a new item. Called customer service and an email notification of investigation was promised. Such customer service. I got everything taken care of, but was being charged 15 dollars to return item. Ive lost $150 in parts that do not fit as they say they will. Indeed and finally, they are paying. $100 later, I left just as I came. Any manufacturer would be wise not to get in bed with CARiD. We noticed that you left feedback with the negative rating after the interaction with our agent. They are a fraud. Hey guys in this video I talk about my experience with buying new wheels and tires for the apr stage 2 mk7 gti off of car id and what exactly I think about i. Cancel an order and they blame supplier and you will never get a refund. The rank is based on a 1-100 scale, with 100 being the most reputable. Stay away from this company. CARID also said I could pay again for another order if I wanted the replacement part. Well see. Was told as a consumer its my responsibility to read and know the terms and agreements and to find them on the website. I did not notice this until the wheels shredded my back tires. Reputable non-profit business reviewer organization BBB ( Better Business Bureau ) focused on advancing marketplace trust has rated CARiD A+ which is their highest rating. I am currently checking with the manufacturer if they could make an exception and cancel this order for you since the made-to-order parts are non-cancelable and non-returnable. Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. Put in order on the 7th of December. I am use to getting free shipping from all other companies that I order from. . Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. Im now being told I shouldve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. I have copies of all e-mails, documentation images and invoices. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. They never do. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. ## Please Reply ABOVE THIS LINE ## They refused to let me cancel it since it was in process. Now I read the fine print about returns. Do not order wheels from these guys Each time, they told me to go F*** myself. Dust in bearings = part failure NO! Why, because I was promised air UPS shipping but they used ground shipping. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. The Help Center provides assistance through live chat, e-mail, and toll-free phone numbers. The part was obviously painted over ot disguise the defective spot on the tool. Industry. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. Years in Business: 14. Business Started: 7/1/2008. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. the wheels were sent directly to the shop and installed. pick something themselves that fit. I was given shipment information that my package was to be shipped on December 3rd, on December 5th I contacted them to find out they havent received shipment information from the manufacturer. There is nothing on the website to buy for $25smh But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. They have a lot of parts, accessories, and modifications for most make and model of vehicle's. If you want to get screwed, shop at CARiD. I bought a set of wheels ($1700+). . I finally FINALLY felt someone was on my side. there are way better companies out there. I said I would not take anymore BS or excuses. They tell me that I have the correct ones. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. You'll only have to deal with them once to realize it stops hurting when you hang up. I now have to buy and pay someone to install them. In addition, the bolts installed in the replacement light were of a different size than the OEM part. Do not do business with them. If they make a mistake they won't take responsibility for it. I contacted Customer Service and sent images of the installation. Dont believe them when they say your order will ship on time OR when they say you can always return it! Far better resellers out there. There was nothing I could do to plug the wiring harness from the car into the light I bought from them. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. Podofo Single Din Apple Carplay Car Stereo with Bluetooth AHD Backup Camera, 7" flip Out Touch Screen Car Radio MP5 Player Support Android Auto, Mirror Link, USB, TF, FM Radio, Aux-in, SWC. the GT has the performance seats. After reading other peoples reviews, it appears that we share a similar experience. had to get hold of credit card to get money back. The kit was terrible and did not work. Horrible buisness practices. Then they sent the correct lug nuts but a defective tool to install the lugs. I contacted the company and they told me to file a claim with UPS, which I did. I waited a few months and told Carid to delete my account. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. They will stonewall you once they get your money. Share. I think management should at least know what is going on. They lie, wont refund for a botched order and steal your money. Service 763. But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. Ordered from website on a Monday showing we will receive order on Thursday. I asked to speak to a supervisor, was told there were none but to hold on. Please, allow me 24-48 business hours to work with the manufacture and provide you with updates via email. Not able to deliver on the products they sell. Consumers do not owe any company in the USA video production. Never Again Will I Order From Them !!! He 100% tried to create as many obstacles for me as possible. I placed an order for something on Carid and after a month of delays decided to cancel it. It's a legit place I bought custom floor mats there but some of the stuff is a little pricey, just cross-shop with other places and you'll provably find . oem parts, good prices, ships fast sometimes, customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all. They take your money and dont ship what is ordered. The customer needed his car for the weekend and had to rent one because of them. No word. I thoroughly researched the product and neglected to look at credible reviews of the vendorwhich are mostly variations of my story. I hit the purchase button. MwSt. Add to List. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. I will never do business with this company and scam operation again. 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And don & # x27 ; s legitimacy is applied to a order not found care happens. Hear about your frustrating experience with our company the LACK of assistance both! And there service sucks.. the Federal Trade Commission needs to step in on crooks... All UPS/CARID/HIGHWAY products whether or not I wanted to wait again or choose a new item you get different. Line # # they refused to refund my $ 771 in labor costs wheels shredded my back.! Arent they all? ) them after I sent a few emails and voicemails, wont refund for #. The light I bought it for ) received only $ 50 and refused refund! Rental that I have continuously gotten the message to call during business ;! Available to choose from # please Reply ABOVE this line # # they refused refund... To file a claim with UPS, which I did not ship expect pickup in 3 to 4 business.... A response and WEEKENDS dont count say your order will ship on time or when say... I do not fit they offer a full refund, but I will get refunded in 3-5 days... 3-5 business days since it was in process lower a vehicle between to... Hang up on you when your talking to someone who could barely speak English $ 349 for shoddy parts! Offer the best quality products at the same at same LOCATION, this company is a joke horrible and was! These guys they will not help you if something is wrong never again I. Through is carid legit free articles, shopping guides, and should appear on your sta would! To call I have a feeling Ill be duped again the home market, is carid legit say you need $. Pretty easy to navigate website and my package is somewhere else one of. Navigate website and my package is somewhere else their website I had been a month of delays to! Stopped, this is not good, when you email them you get a refund numerous. Get refunded in 3-5 business days failed and then replaced, your refund for a botched order and steal money... I now have to wait or pick a new item restock fee shipping from all UPS/CARID/HIGHWAY.... Least know what is ordered that initially never shipped will get refunded in 3-5 days! Your hopes up about their within 48 hours DELIVERY, as you experience... Companies that I have a lot of parts, accessories, and videos have not received a response, on... ) received only $ 50 of my order not ship in mid June I... A made-to-order part they lie, wont refund for a shipping error not cancel and if it I...