Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. Please note - we ask that you do not send general customer queries to this email address. You are over 65 and receive the highest rate of Attendance Allowance. For all other enquiries please email ask@merseytravel.gov.uk. We are sorry for any inconvenience caused. How do I calculate my monthly Direct Debit Payment? You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Share Your Details. To request a receipt, please have your card payment details available and click here. For maximum convenience we recommend fixed monthly Direct Debit payments to your Account Holders are not eligible to apply for or use the Resident Concession for business purposes. You can check how much you spend and keep track of the journeys you have made via our online account management system. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. No trains are running from the station. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. You receive the mobility supplement of a war pension. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Easily manage your Mersey Tunnel Fast Tag with this app. This same problem is also common with the letter D and C etc. Minimum charge one hour. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. Enter the amount you want to be refunded and click Submit. Misuse of the concession may lead to prosecution. Have you moved home since you received your last concession travel pass? T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Penalty surcharge 60. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. The documents you should supply are: If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. This agreement is between you and Merseytravel. Get in Touch Before. We are sorry for any inconvenience caused. Please complete the application form below. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. The tag has a validity of 5 years and after purchasing . If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. Step 2. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. Receipts are available for viewing and downloading up to 6 months after your journey. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. You can find out more information online about our Local 60+ concessionary travel pass. and If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. No trains are running from the station. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. To update, visit bit.ly/3GgiZ2h . If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. Once payment has been approved, the barrier will rise. via your dashboard where you can view your statement or see an itemised history of journeys made. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. 3. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. or pay for any additional journeys by cash or card. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. What happens if I change my vehicle or it is stolen? Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. You can call our Customer Service Contact Centre on 0151 330 1004. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. Liverpool Lime Street is currently closed to the public due to a security threat. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Try using the savings calculator to see how much you can save using T-FLOW. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. or The discount is allocated to your T-FLOW account. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. We will add your new allowance to your journeys automatically on 1st April each year. All planned closures are advertised on our website and you will still be able to use the other tunnel. Payment will be made directly to the bank account from which the Direct Debit is taken. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. You must carry your personal identity pass and be travelling in your nominated vehicle. This is likely due to your active Direct Debit payment date on your account. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. We are sorry for any inconvenience caused. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. You can register a vehicle to only one T-FLOW account. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. We are sorry for any inconvenience caused. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Please be advised that we may use agencies to verify and confirm your identity and residence. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Merseytravel is committed to processing your personal information in a clear and transparent way. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. We aim to have normal service resumed as swiftly as possible. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. Please use. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. 8. you are over 65 and receive the highest rate of Attendance Allowance; Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. Your phone company may add its own access charge, but they will tell you about this. The loans are still being paid and will not be paid off until 2048. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Share Vehicle Details. Check out some of our frequently asked questions online. For more information, you can read our Customer Feedback Policy & Guidance Policy. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Residents can apply online via our website www.merseytunnels.co.uk. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. Yes, it is a condition of issue that is strictly monitored. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. We are unable to provide a copy of the receipt of this type of payment. Where possible, we will include a message on the phone lines to inform you of these changes. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. The discount is allocated to your account online at C etc used for carrying passengers or goods for hire reward. Request a receipt, please have your card payment details using a secure checkout or card be paid until! 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